Grievance Redressal

1. Any type of grievance that the student might have pertaining to CIA, Internal and External Examinations, etc., must first be discussed with the concerned Class Coordinator / Program Incharge / Assistant Dean. As far as possible, the problem should be resolved at this level.

2. Matters that are not resolved at the classroom level must be brought to the notice of the Grievance Redressal Committee.
a) The grievance must be stated in the following proforma.
b) It must be forwarded to the Coordinator of the Grievance Redressal Committee through the Controller of Examinations
c) The Grievance Redressal Committee will meet at least three times in a year, twice after publication of end semester results (June & December). Depending upon the urgency of the situation, short meetings could be called for.
d) The Grievance Redressal Committee can invite the Student Counsellor, the Staff member reported to join the meeting, depending on the nature of the grievance.
e) The Grievance Redressal Committee will meet and discuss the matter. The decision of the Committee will be communicated to the Principal, Controller of Examinations and the concerned parties, through the coordinator of the Grievance Committee.
f) All malpractices in the examination and internal assessment will be referred to the Grievance Redressal Committee. The Committee will provide a fair chance to the students accused of malpractice and finally submit their findings to the Controller of Examinations. The Principal and Controller of Examinations will take action on the report of the Committee.

SFS College